Assistant Manager - Consumer Lending
Job Summary
Occupation
Physician Assistant
Specialty
Family Practice/Primary Care
Degree Required
MPAS/MHS/MMSc/MPH
Position Type
Full-Time
Work Environment
Hospital
Clinic/Private Practice
Location
New York, New York, United States
Visa Sponsorship
No
Job Description
Last Update:
6/25/24
Oversee daily operations of the credit union's consumer lending team consistent with strategic initiatives, governing consumer credit laws, rules and regulations, as well as internal policies and procedures.
Work with the staff to ensure applications are reviewed, processed & funded within established service levels and meet or exceed department goals.
Assist with the monitoring and troubleshooting of loan and system errors and monthly calls, providing coaching and feedback to ensure staff meets or exceeds department goals
Coach and mentor staff by providing ongoing professional development, which meets credit union, service and individual development, needs.
Meets with individual direct reports at least monthly and conduct team meetings monthly.
Identify, assess, and prioritize initiatives that solve member and employee pain points.
Oversee and implement the performance management process for the team; develop key performance measures that support the strategic plan of the credit union, set high performance expectations, monitor and coach accountability across the team in service levels and production objectives.
Establish and monitor goals for direct reports that are measurable to contribute to the overall production and efficiency of the department.
Monitor and review underwriting decisions, processing and funding errors, trends and exceptions. Make recommendations to Manager of Consumer Lending for revisions to guidelines, policies and/or procedures to ensure a positive Member experience.
Regularly perform second review of declined applications queue to ensure consistency and accuracy in underwriting decisions. Overturned decisions will be monitored and utilized for ongoing coaching of staff to continuously challenge their decision-making and underwriting skills.
Underwrite, process and fund more complex loans as needed or within higher level authority and make recommendations to senior level management as necessary.