The Service Line Medical Director, JeffConnect & Urgent Care Services is responsible for the leading the operational, financial, quality, training and educational initiatives for JeffConnect and the Urgent Care Centers. This includes developing and implementing program specific strategic and operating plans to drive high quality and low-cost outcomes and growing clinical services to achieve desired financial performance in collaboration with senior leadership. The Service Line Medical Director will work with the Service Line medical and operational leadership and will be responsible for leading the long-term development and success of the program. The incumbent will serve as a champion of change, continuously identifying, developing, and implementing methods to improve the efficiency, effectiveness, safety, financial performance, and quality of the services provided to patients, family members, and referring physicians. The Service Line Medical Director guides and coaches the team to achieve well-defined goals and objectives by creating an environment of a metrics focused, performance based model of healthcare delivery.

Essential Functions

• Oversees all clinical, technical, business, support, and regulatory activities of the service line
• Measures key performance indicators and implements changes to optimize system performance using the latest performance improvement methodologies
• Interacts with a diverse group of stakeholders including physicians, nurses, referring physicians, legal, marketing, executives, maintaining a confident and customer service focused attitude at all times
• Has primary responsibility for the clinical support of JeffConnect on-demand synchronous and asynchronous telemedicine and urgent care centers including on-boarding, training, scheduling and staffing for physicians and APP’s.
• Is responsible for developing, implementing, and ensuring success of a system for sick call and volume surges across clinical activities of the service line.
• Performs monthly site visits in support of clinical and operational teams
• Provide care at all urgent care center locations and telemedicine for 50% or more of all clinical time and at least 10 clinical hours per week

EDUCATIONAL/TRAINING REQUIREMENTS:

Medical degree required.

Advanced clinical experience in telehealth required

National reputation desired

Data analytics ability strongly desired

Financial skill desired

CERTIFICATES, LICENSES, AND REGISTRATION:

License to practice medical in PA, NJ, and DE

EXPERIENCE REQUIREMENTS:

1. Minimum of seven (7) years as health care provider.
2. Minimum of three (3) year of healthcare management experience with demonstrated proficiency in operations, human resources, business planning, performance, regulatory affairs, and fiscal management.
3. Strong written and oral communications skills
4. Strong emotional intelligence skills and an ability to negotiate for win-win situation
5. Strong knowledge of medical terminology and practice workflows required

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson’s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

About Jefferson

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.