Medicine for Business and Industry (MBI) operates outpatient clinics specializing in acute injury care within an Occupational Medicine setting. Our services focus on treating occupational injuries. No chronic pain management! Our fully integrated EMR system enables providers to deliver high-quality patient care with minimal administrative responsibilities. 

MBI currently has 31 locations in Arizona, Colorado, California, and Nevada, with plans to expand into additional states soon. Significant career growth opportunities are available for qualified candidates. Successful candidates come from various medical backgrounds including Urgent Care, Family Practice, Internal Medicine, Emergency Medicine, Sports Medicine and Orthopedics.

Compensation: Salaries range from $300,000 to $325,000 annually, based on experience + annual KPI bonus opportunity

Work Schedule: Monday to Friday, from 8:00am to 5:00pm

Summary:

Working in coordination with other members of the state leadership team, the SMD shall oversee delivery of the highest quality occupational healthcare in an efficient, financially responsible, and compassionate manner.

The SMD delivers clinical guidance and medical management services to MBI patients and customers, while maintaining connectedness with the overall business strategy. Additionally, the SMD ensures that clinical operations are in alignment with the company’s strategic objectives, leverages talent and resources, and champions a collaborative and integrative work ethic.

Leadership that combines broad vision with a critical eye for internal operations and quality assurance is essential. The SMD contributes to the success of MBI business strategy by providing deep subject matter expertise, formulating and executing the clinical innovation strategy, driving exceptional results, inspiring colleagues, and shaping the company’s future.

Leadership/People Development:

• Provides Center’s clinical and quality oversight for assigned Centers.

• Assesses strengths and developmental opportunities of the state’s teams, and provides medical expertise to drive for exceptional results.

• Collaborates with marketing team to develop and maintain positive relationships with clients.

• Uses performance management tools to develop colleagues and improve colleague engagement.

• Consistently recognizes individual and team performance.

• Works with recruiting department to recruit, hire, and train top talent.

• Acts as hiring manager for new providers, working with onboarding team to assimilate a new provider into the MBI team.

• Implements a retention strategy rooted in recognition, empowerment, and engagement.

• Develops and maintains training curriculum for medical providers focusing on clinical care and regulatory guidelines of worker’s compensation care in the state.

• Reviews and approves requested CME curriculum for all state medical providers.

• Acts as a coach and resource for all state providers. Coaches on clinical care, professionalism, and performance on key metrics as determined by MBI’s corporate strategy.

• Communicates clear direction and expectations for performance. Develops performance improvement plans when providers are not meeting expectations.

• Works with HR to handle interpersonal disputes and address professionalism and performance deficiencies.

• Establishes roll-out strategies and colleague training for all staff, and those affected by new updated initiatives.

• Attend CLT meetings to drive above initiatives and key performance metrics.

Patient Care/Customer Experience/Quality:

• Provides patient care of highest clinical quality with excellent patient experience.

• Works with compliance officer to ensure patient safety standards, HIPPA standards, and state regulatory standards are met. Ensures compliance with individual State Practice Act/Rules and Regulations/WC Regulations.

• Provides clinical support and quality oversight as needed for all centers within the state through both on site visits, chart reviews, and discussion with medical and operations staff.

• Assures quality clinical decision-making and adherence to our medical model, clinical protocols, policies, and procedures.

• Manages documentation and coding audit processes to prevent gaps and ensure documentation, coding, and care received meets expected standards.

• Utilizes clinical data and to assure efficient utilization of medical resources and optimal medical outcomes.

• Determines and documents the efficacy of clinical programs; recommends adjustments that can improve clinical quality and/or revenue.

Growth and Financial Analysis:

• Works with CLT members of each clinic location to assess business opportunities that exist with our current employers.

• Develops strong relationships with key clients to ensure optimal customer service and client engagement.

• Develops action plans to address any gaps in financial performance and growth.

• Analyzes state financial reports and communicates market needs and solutions to SVP of medical operations.

• Introduces or develops new ideas and processes to improve performance and productivity.

• Manages state medical provider staffing of each clinic location and is directly responsible for managing labor cost.

Scope Measures:

• SMD will oversee all medical operations within the state.

• SMD is part of state leadership team as equal member, including State Director of Operations, State Director of Rehab Services, and State Director of Sales/Business Development.

• SMD reports to the Senior Vice President of Medical Operations.

• Direct reports are Center Medical Directors in the state.

• Indirect reports are all Physicians, Nurse Practitioners, Physician Assistants

• 60% of the time SMD will be providing direct patient care.

• 40% of time will be administrative duties, including: coaching and mentoring clinicians regarding medical model and outcomes, performing chart reviews, attending CLT meetings, attending on-site and off-site client meetings, maintaining clinical schedules and monitoring labor allocation, recruitment, sourcing and reviewing data and metrics, and attending meetings as requested by SVP of medical operations.

Skills/Competencies:

• Strong service philosophy, mentality, and a focus on achieving all aspects of defined service standards.

• Supports and is committed to MBI/OUCH core practice standards, policies, and procedures.

• Excellent communication skills including speaking, presentation, listening, telephone, negotiation, business and medical writing skills necessary to convey information to supervisors, peers, or customers.

• Demonstrates a high level of skill with interpersonal relationships and communications.

• Working knowledge of fundamental Human Resource principles and practices for selection, coaching and other aspects of performance management.

• Solid, demonstrated knowledge of medicine, biology, chemistry, and systems evaluation, as well as human behavior and performance.

• FMCSA certified.

• POST certified.

• Able to perform fit for duty chart reviews/exams.

• MRO certified-preferred.

• Able to perform treadmill stress tests - preferred.

• Proven ability to effectively supervise other professionals.

• Skilled in reviewing the clinical work of others according to professional standards and practice guidelines.

• Ability to supervise, evaluate, coach, and develop staff.

• Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity.

• Ability to “put patients/clients first.”

• Superior patient/customer service and “bed side manner” skills.

• Must be a team player in a multidisciplinary environment.

• Displays a professional, approachable, and selfless demeanor at all times, both to external and internal clients.

• Willingness to learn and continuously improve. Responds positively responsive to feedback.

• Working knowledge of medical office administration and procedures.

• Basic computer skills, including email.

• Preferred experience with EMR.

• Excellent critical thinking, deductive reasoning, and decision-making skills.

• Sense of urgency, accustomed to tight deadlines, and fast-paced environment, and able to quickly adapt to change and stressful situations.

Benefits:   

At MBI, our commitment to providing accessible and convenient care to individuals injured at work is a team effort. Every employee and role are essential and valued. Rewarding the dedication and commitment of our employees extends beyond a paycheck. In addition to competitive salaries, we offer to full-time Advanced Practice Providers:  

• Group Medical, Dental, and Vision Insurance

• Life, Short-Term, and Long-Term Disability Insurance

• 401(K) with company match

• Generous Paid Time Off

• Medical Malpractice Coverage

• Continuing Medical Education (CME) Allowance with Time Off 

• Colleague Referral Bonus Program

Equal Opportunity Employer