Responsible for managing all tasks related to the operations of the designated medical practice, including personnel, practice operations, facilities, supplies inventory, billing accounts receivable and patient scheduling. The incumbent oversees and directs implementation of all policies and procedures. Perform duties and conduct interpersonal relationships in a manner designed to project a positive image. Work with physicians to promote a harmonious work environment. Ensure that all contacts with patients, the public, families, insurance companies, employers, attorneys, physicians and coworkers are carried out in a friendly, courteous, helpful and considerate manner. Answer telephone in a prompt and polite manner. Display concern and provide assistance as appropriate to callers or in face-to-face situations.

• Manage personnel function of the practice, including recruitment, hiring, training, scheduling, evaluation, discipline and termination of staff. Maintain appropriate documentation of performance on an annual basis.
• Manage patient flow activities per policies and procedures in conjunction with input from the providers.
• Oversee all accounts receivable activities, billing and collection efforts. Activities include supervision of billing personnel, billing activities, daily posting of charges and payments, reconciliation of daily charges, payments and adjustments, billing third party payers and patients, and accounts receivable follow up activities per procedure.
• Effectively manage inventory of clinical and office supplies with emphasis on cost containment.
• Closely monitor all mail received at the office. Take responsibility for timely distribution and any necessary follow up. This includes physician correspondence, credentialing materials, and all other correspondence relating to the practice.
• Establish process in the office to insure all referrals are captured and recorded in the referral database.
• Implement and maintain process in the office to insure optimum patient flow.
• Oversee and participate in patient scheduling activities, ensuring maximum productivity without compromising quality of care.
• Assist with coordination of practice marketing activities.
• Perform duties of other staff members on a non-scheduled basis as part of staff coverage.
• Responsible for ensuring all provider schedules are maintained accurately and days out of the office are changed in the scheduling system.
• Assist in rescheduling appointments as physicians cancel previously scheduled time slots.
• Coordinate new patient entry into the practice
• Troubleshoot all patient issues. Function as a patient advocate to insure patient needs are met.
• Keep staff up to date on managed care company changes.
• Coordinate bi-weekly payroll.
• Perform electronic scheduling system maintenance.
• Process requests for time off. Receive sick callouts from staff.
• Prepare weekly and monthly reports for Practice activities, per procedures.
• Develop new office policies and procedures, update existing policy manuals and maintain current policy.
• Maintain personnel and IIPP files for each staff member.
• Observe policies on confidentiality of information.
• Complies with hospital and Network policies regarding confidentiality.
• Complies with all policies related to Emergency Procedures as defined in the Environment of Care plans. Knows personal role in event of a disaster or emergency situation.
• Performs others duties as assigned/required by supervisor.
• Employee Communication and Engagement. Regularly reads GroupWise emails, as well as organizational newsletters and memos, to learn, to be informed, and to act where necessary. This competency also covers: technical material, rules, regulations, instructions, reports, charts, graphs, log books, or tables, as appropriate, as well as information discussed and/or distributed at staff meetings

• 2-5 years experience in a physician office practice required; 5-10 years preferred.
• Current knowledge of medical third party payer billing requirements; experience working with physicians; experience with computerized medical practice operations. Word processing, spreadsheet skills, CPT and ICD-9 CM coding, E & M coding all preferred.
• Current knowledge of human resource regulations (PA) preferred
• Bachelor’s degree in health or business administration or a related field or Master’s degree preferred.

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson’s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

About Jefferson

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.