Job Summary:

The Clinical Director will provide oversight and support for psychotherapy clinicians, engaging through coaching and education of new and tenured clinicians and enhancing ongoing clinician professional growth and development. The Clinical Director will work in a dyad partnership with the Practice Group Manager to enhance, plan for, and implement clinical strategy and related operations, including recruitment, interviewing and hiring. The Clinical Director ensures clinical integrity and compliance through local monitoring and risk management.

COMPENSATION: $80,000 - 100,000/annually

Duties/Responsibilities:

Clinician Education & Engagement:

• Partners with Practice Group Manager and other team leaders to support new clinicians through provision of clinically focused regional onboarding training, promoting caseload ramp, and engaging in new employee orientation.

• Provides, ensures and advocates for the training, education and supervision of clinical staff based upon regional needs to uphold clinical best practices, updated policies and regulations and coding quality assurance.

• Facilitates training, coaching and education as part of strengthening best practices and fostering professional growth.

• Enables regular peer consultation forums for clinicians to review patient cases and to solicit input and support from colleagues.

• Meets regularly with strong performers to solicit feedback, mentor, engage, and encourage continued professional development (e.g., educate on career progression paths, offer informational interviews)

• Leads efforts to foster a positive culture to continually engage and empower clinicians in partnership with the rest of the state leadership team.

Clinical Strategy & Operations:

• Provides clinical support and oversight of psychotherapy clinicians.

• Reports Key Performance Indicators (KPIs) regularly to regional leadership in accordance with the company’s strategies and processes.

• Evaluates quality metrics to best address and identify center-level trends and creates associated clinician-focused strategic solutions to enhance behavioral health service delivery.

• Provides onsite clinical consultation, expertise and support regarding clinical concerns.

• Demonstrates knowledge of state-specific supervisory protocol requirements.

• Implements national clinical policies and any state specific addendums through regional procedures and workflows.

• Partners with operations leaders regarding personnel actions.

• Collaborates with operations leaders to enhance clinician professional growth development.

• Communicates regularly with members of the operations team to flag issues related to clinician satisfaction and retention.

• In collaboration with other team leaders, assesses and projects staffing needs to address performance challenges and clinical trend related KPIs.

• Monitors state and center-level clinic data.

Clinician Interviewing & Hiring

• Partners with clinical recruiting and operations to support clinician recruitment and hiring strategy.

• Facilitates clinician interviews and utilizes associated clinical competence assessment to guide hiring decisions.

Clinical Integrity & Risk Management

• Supports, investigates and responds to clinical integrity concerns to mitigate risks and liabilities related to care delivery (e.g., critical incidents, board complaints, patient complaints, quality of care concerns).

• Engages members of operational leadership when managing complaints relating to standard of care or other clinically related concerns.

• Consults and supports the clinical integrity and regulatory compliance process through proper escalation and reporting of actionable compliance items.

• Ensures adherence to all HIPAA, confidentiality and clinical safety standards in accordance with state and federal regulations.

• Evaluates national policy initiatives against state and local regulations, community practice standards, and professional ethics.

• Monitors ongoing changes to state regulations to ensure clinical compliance.

• Partners with legal/compliance team to provide guidance to clinicians on subpoenas, court orders, and other clinically related legal matters.

• Conducts clinical record reviews, as clinically indicated and to meet regulatory clinical standard of care and best practice requirements.

• Collaborates with other teams to identify areas of opportunity for quality improvement, risk management and clinical integrity interventions, both individually and/or operationally.

Required Skills/Abilities:

• Excellent verbal & written communication

• Exceptional team and staff level engagement

• A commitment to continuous learning and improvement based on current clinical best practices and standards of care

• Experience managing a diverse team with a track record for hiring, coaching and retaining strong talent

• Proven ability to improve business processes, methods, quality, and decision-making to achieve meaningful, measurable improvements

• Experienced Clinician with demonstrated ability to develop the clinical practice of other clinicians

• Effective at communicating and translating complexity to a clinical audience

• Demonstrated ability to identify and mitigate clinical compliance risk

Education and Experience:

• MA degree in clinical social work, marriage and family therapy, clinical counseling or related field or PhD/PsyD in clinical psychology

• 5+ years clinical experience

• Experience in clinical leadership

• Active license

Supervisory Responsibilities:

• Provides clinical support and oversight of psychotherapy clinicians.

• Recruits, interviews, hires, and trains new staff.

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

In Office and Travel Requirements:

• The Clinical Director must reside and practice in the state in the state where they serve as Director.

• A minimum of 60% of the Clinical Director’s time will be spent onsite supporting clinicians and collaborating with operations. 

• Additional travel to attend division and national leadership meetings is required quarterly.