Hello humankindness

Located conveniently in the heart of Phoenix, Arizona, St. Joseph's Hospital and Medical Center is a 571-bed, not-for-profit hospital that provides a wide range of health, social and support services. Founded in 1895 by the Sisters of Mercy, St. Joseph's was the first hospital in the Phoenix area. More than 125 years later, St. Joseph's remains dedicated to its mission of caring for the poor and underserved.

We are extremely proud to be a nationally recognized center for quality quaternary care, medical education and research. St. Joseph's includes the internationally renowned Barrow Neurological Institute, Norton Thoracic Institute, Cancer Center at St. Joseph's, Ivy Brain Tumor Center, and St. Joseph's Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics, neuro-rehabilitation, orthopedics, and other medical services. St. Joseph’s is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day, approximately 20 percent of the hospital’s patients have traveled from outside of Arizona and the United States to seek treatment at St. Joseph’s.

U.S News & World Report routinely ranks St. Joseph's among the top hospitals in the United States for neurology and neurosurgery. In addition, St. Joseph's boasts the Creighton University School of Medicine at St. Joseph's, and a strategic alliance with Phoenix Children's Hospital.

St. Joseph's is consistently named an outstanding place to work and one of Arizona's healthiest employers. Come grow your career with one of Arizona's Most Admired Companies. Look for us on Facebook and follow us on Twitter.

For the health of our community ... we are proud to be a tobacco-free campus.

Responsible for serving as Medical Director and Champion in raising support and awareness of Mission Control objectives and ensuring that clinical operations meet standards of quality care focused on ensuring seamless patient care, capacity management, efficient patient throughput/flow and improved access. An incumbent collaborates as a dyad partner with the Market Director-Mission Control, the Market Chief Medical Officer, and the Market Chief Nursing Officer, and provides oversight/guidance to Mission Control Physicians on Duty (PODs). This role includes clinical time, serving as a Physician on Duty for Mission Control.

Key Responsibilities:

• Facilitates Mission Control-driven problem-solving, serving as Medical Director and Champion raising support and awareness of Mission Control objectives and operations.
• Oversees a Physician Coalition (MC-PODs) which will set unified standards of professionalism and responsibility for the care and flow of patients across all inpatient facilities.
• Brokers market-wide service agreements to create a unified set of patient care and patient placement/flow standards (e.g. admissions and transfer protocols).
• Develops, monitors and enhances policies, procedures and operating mechanisms as they relate to Mission Control.
• Defines metrics and applies analytics for Mission Control that help to predict issues or resolve concerns.
• Identifies and sponsors process improvement or research programs based on observations in Mission Control.
• Evaluates the efficiency of patient placement/flow models; prescribes transformational alternatives using data to support recommendations.
• Performs related duties as required.

Minimum Experience Required:

• Ten years of hospital and/or clinic-based clinical work experience.
• Preferred: Broad work experience (e.g. urban emergency department, outpatient clinics and/or hospital-based quality work) and/or experience as a medical director managing multidisciplinary teams in caring for high-risk, medically complex patients.

Minimum Education Required:

• MD degree, including completion of GME residency training program and Board Certification in the related medical specialty.

Minimum Licensure Required:

• Current, unrestricted license to practice medicine in the state of Arizona.

Special Skills Required:

• Knowledge of modern theory, principles, standards, practices, technologies and management/clinical operations relating to the assigned specialty field (e.g. Mission Control) sufficient to support care decisions across the care continuum for all patients.
• Knowledge of the content, intent and application of regulations, policies, standards, operations and requirements applicable to the Mission Control function.
• Knowledge of qualitative/quantitative evaluation and analysis, advanced quality/performance improvement program development/implementation and clinical risk management.
• Knowledge of medical informatics, applied statistical techniques and analytical tools/processes.
• Knowledge of Joint Commission standards and Centers for Medicare and Medicaid Services (CMS) quality measures sufficient to perform the duties of the position.
• Knowledge of the functionality, application and use of general health care information systems technologies sufficient to perform the duties of the position.
• Knowledge of health care reform initiatives and legal issues pertaining to health care.
• Ability to develop key performance measures, both for quality and business outcomes.
• Ability to understand financial and or operational reports, analyze data, draw appropriate conclusions, identify improvement opportunities and implement effective responses.
• Ability to convey information effectively in verbal and written communication, and through group/business presentations and meetings.
• Ability to create change through influence and exercise strong persuasive abilities in order to strengthen clinical partnerships.
• Ability to strategize, develop and evaluate business plans, initiatives, standards, budgets and policies/procedures.
• Ability to identify compliance deficiencies and/or systemic weaknesses and implement timely corrective action to forestall or remedy.
• Ability to use automated systems/applications/software and office equipment at an acceptable level of proficiency.
• Ability to establish and maintain effective working relationships as required by the duties of the position.

We offer great benefits to support you and your family, including:

• Medical/Dental/Vision Insurance (no premium option for employee benefits)
• Flexible spending accounts
• Matching 401(k) retirement program
• Fully Funded Pension Plan
• Paid Time Off (PTO)
• Tuition Reimbursement
• Mental Health Benefit
• Employee Life Insurance
• Eligible for annual incentive pay based on company performance
• Dignity Health now offers an Education Benefit program for benefit-eligible employees in Arizona. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. Advanced Practice Providers and Faculty Physicians can receive up to $90,000 if full-time and hired within a year of completing their residency or fellowship. Part-time providers can receive up to $45,000. Join our team at Dignity Health to take advantage of this amazing opportunity!