Job Summary
Job Description
The CBOC Medical Director is responsible for monitoring and improving the level of care provided within Clinovators’ CBOC Program while identifying opportunities to reduce operating costs of CBOC(s) over time. These functions include providing input into the clinical policies governing the organization and facilities (CBOCs), supervising the medical/provider staff, reviewing and participating in quality assurance activities, and directly overseeing clinical safety and risk management.
The medical director serves as the clinician who oversees and guides the care that is provided, a leader to help define a vision of quality improvement, an operations consultant to address day-to-day aspects of organizational function, and a direct supervisor of the medical practitioners who provide the direct patient care.
The CBOC Medical Director will have experience in reviewing and monitoring the VA’s SAIL Value Models/ Metrics, implementation of the PACT Model, and tracking and improvement of the VA’s CBOC Quality and Process improvement requirements.
In this role you will work closely with the executive management team to implement strategies that enhance patient care and improve the CBOC medical practice.
Clinovators has identified four key roles of the CBOC medical director, as follows.
Role 1—Physician Leadership
The medical director serves as the physician personally responsible for providers assigned to the CBOC and will hold practitioners accountable for their performance and practice, including corrective actions as needed.
Role 2—Patient Care-Clinical Leadership
The medical director applies clinical and administrative skills to guide the facility in providing care.
Role 3—Quality of Care
The medical director helps the facility develop and manage both quality and safety initiatives, including risk management.
Role 4—Education, Information, and Communication
The medical director provides information that helps others (CBOC staff and practitioners) understand the company’s goals and initiatives related to operational and clinical requirements.
Job Responsibilities
• Manage the number of activities related to the delivery of medical care and clinical services such as cost management, utilization review, quality assurance, and medical protocol development.
• Provide coaching to providers (professionalism, bedside manner, clinical protocols, etc.)
• Complete performance evaluations and performance improvement plans for providers.
• Hold providers accountable and ensure they provide direct patient care in the clinic 5 days a week.
• Ensure company time off request and PTO policies are followed.
• Participate in various administrative and clinical staff meetings.
• Maintain confidentiality of all information related to participants, medical staff and employees.
• Demonstrate positive interpersonal relations in dealing with fellow employees.
• Work with management team to achieve and maintain Joint Commission Certification
• Ensure all veterans assigned to the clinic receive one (1) vesting/ qualifying encounter with an assigned provider and or midlevel each year. Qualifying encounter codes are listed below.
• Ensure providers use appropriate stop codes.
• Develop Corporate and Clinical related policies and procedures.
• Enforce and coach on Clinovators customer service experience requirements.
• Ensure providers participate in and abide by quality assurance, grievance procedure, peer review, confidentiality, or credentialing programs and systems which Employer may establish and maintain.
• Ensure providers follow VVC guidelines.
• Reinforce patient volume/ appointment requirements with a focus on vesting visits & new patients. Our current requirement is 125 patients per week.
• Support equality in patient acuity among providers
• Provide training on VISTA, CPRS, and other VA electronic medical systems.
• Other duties as assigned.