PRIMARY FUNCTION: The Clinical Operations Assistant is an integral member of the healthcare team and is accountable for patient care as assigned by a licensed independent provider (LIP: MD, NP, PA), or a Registered Nurse (RN) . The Clinical Operations Assistant participates in the direct and indirect care of patients, health maintenance, patient instruction, collaborative planning and rehabilitation as within scope of practice and consistent with his/her education and training. Developing relationships with patients, families and colleagues, the Clinical Operations Assistant functions as an interdisciplinary team member who provides quality patient care and contributes toward the attainment of important goals for the patient, the practice and the organization. Additionally, as part of the regular job duties, the Clinical Operations Assistant will provide administrative support to the practice responsible for multiple functions to ensure a smooth and seamless patient experience.

• Demonstrates true engagement and enthusiasm to contribute toward the care delivery needs for patients and families. • Promotes an inclusive environment supportive of patient and family centered care for a diverse community. • Accepts assignments for patient care within the scope of his/her preparation and within current standards of practice. In conjunction with a Licensed Independent Provider (LIP) or RN, participates in the gathering of data that contributes to the assessment, planning, and evaluation of care delivered. • Collaborates as a member of the health care team, contributing toward a supportive and therapeutic environment that promotes the attainment of patient goals that are specific, measurable, action-oriented, realistic and timely. • Accurately obtains vital signs, elicits information about the patient’s basic health status, administers relevant care within scope of practice and as directed by the LIP/RN, and documents as appropriate in the electronic health record.

• Participates in team-based care and patient education initiatives to support the health and wellness of patients in conjunction with the LIP/RN. Reinforces patient instruction as directed by LIP/RN. • Participates in organizational and unit-based quality improvement initiatives and compliance readiness. • Participates in telephone screening of patients; may provide instruction to patient when directed by the LIP/RN. • Participates in prescription management tasks including pending of new prescriptions and renewals requiring LIP approval, prior authorizations and medication reconciliation. • Following approved clinical practice guidelines (CPG’s) and workflows, sends appropriate orders for radiology, laboratory testing and other care needs requiring LIP authorization. Administrative Duties and Responsibilities: • Answer and transfer telephone calls. • Schedule and register patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks. • Receive patient at arrival, verify and obtain all necessary information, and ensure forms are completed. • Ensure all billing/fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments. • Assist with special projects as directed. • Assist with training and orienting staff as needed • Follow HIPAA guidelines for the management of patient privacy and confidentiality. • Appropriately utilizes organizational resources including management of time, supplies, equipment and other assets. • Other duties as assigned.
Clinical Skills:
• Knowledge of practice operations and standards. • Beginning to intermediate knowledge and use of medical terminology. • Ability to accurately perform vital signs and obtain pertinent health information including but not limited to; temperature, pulse, respirations, blood pressure, height, and weight.

• Ability to participate in the medication reconciliation processes and related prescription management tasks, including prior authorizations. • Knowledge and ability to perform specific procedures and tests as appropriate to the clinical setting. Communication skills: Demonstrates effective oral and written communication skills in English. Communicates in a professional, courteous, clear and concise manner. Facilitates therapeutic relationships between patients, families and other members of the health care team.

Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note, documentation of patient information) and to take complete and accurate messages. Phone skills: Ability to telephonically support the practice by answering and screening calls, offering information within scope of practice to facilitate communication. Organization Skills: Ability to manage work processes in a neat and systematic way. Ability to manage multiple tasks effectively, appropriately prioritize clinical work, follow established policies, procedures and clinical practice guidelines, workflows,
Technology Skills: Demonstrates ability to utilize technology in the clinical setting. Includes basic computer skills as well as the utilization of electronic medical equipment. Ability to type accurately and enter data at an intermediate level. Ability to become proficient in using the EHR and other appropriate applications. Ability to utilize hand-held technology and download related data to the electronic health record.

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson’s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

EDUCATIONAL/TRAINING REQUIREMENTS
High School Diploma or GED required
Bachelors Degree preferred

CERTIFICATES, LICENSES, AND REGISTRATION:
Graduate of an accredited Medical Assistant Certificate Program preferred

About Jefferson

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.