NextCare Introduction

NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 170 urgent care clinic locations, we offer exceptional, affordable care to patients across the country.

At NextCare, we constantly strive to provide you with the highest degree of caring, growth, integrity, results and teamwork. These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another. Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions. The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work. The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the high access healthcare. This unique combination of values, performance standards and commitment serves as the key to our success.

What we are looking for

NextCare Urgent Care is looking for a positive and influential leader to become our new Medical Operations Specialist/Area Medical Leader to oversee clinics in this area.

Location

Join our team in Albuquerque, NM

Responsibilities

The Medical Operations Specialist/Area Medical Leader is responsible for the day to day medical operations of an assigned area.

How you will make an impact

The Medical Operations Specialist/Area Medical Leader supports the organization by overseeing an assigned area and acts as supervisor and training specialist as well as a champion for NextCare policy and practice.

In addition the Medical Operations Specialist/Area Medical Leader:

• Provides overall medical and clinical assistance to providers and staff of the assigned service area
• Assists and supports the Area Operations Manager and Provider Scheduler, for the scheduling of all provider shifts
• Responsible for on-boarding, training, and quality oversight, excluding annual and new hire chart audits, of all providers assigned to designated area
• Responsible for the recruitment and retention of high quality clinical providers
• Provides insight and feedback regarding opportunities for improvement in the delivery of clinical services; serves as a resource in the evaluation of patient or referral complaints
• Ensures that medicine is practiced in accordance with the appropriate Medical Practice Act as enforced by the Board of Medical Examiners; stays up to date on Board rulings and changes/ potential changes in the Medical Practice Act
• Provides guidance and counseling to providers, as needed, in support of NextCare customer service goals.
• Investigates and manages responses to customer service complaints, consulting with Senior VP Medical Operations, as appropriate
• Serves as local DOT CME subject matter expert for providers and clinic staff. Is thoroughly familiar with FMCSA and NextCare internal requirements
• Is expected that, in addition to the above stated duties and responsibilities, the Medical Operations Specialist/Area Medical Leader will work as a clinical provider a minimum of 8 clinical shifts/month but no more than 12 clinical shifts/month (unless otherwise stated by the Sr. VP of Medical Operations). The remainder of his/her duty will be to fulfill the administrative expectations of the Medical Operations Specialist/Area Medical Leader position.

Essential Education, Experience and Skills:

Minimum Professional Qualifications:

• Graduate of an approved Medical Degree program in which the Provider is licensed MD, DO, PA, or NP.
• Previous experience in an outpatient medical clinic, Emergency Department, or urgent care
• Possess an unencumbered license to practice medicine in the state of supervision
• Medical Doctor or Doctor of Osteopathic Medicine diploma
• Completion of Residency, preferably in family medicine or emergency medicine
• Current Specialty Board Certification
• Possess a current Drug Enforcement Agency (DEA) certificate
• Possess a current DOT Certified Medical Examiner certificate
• BLS certification required
• Willingness to obtain computer skills with a more comprehensive knowledge of the electronic medical record (EMR)

OR

• NCCPA certification for a Physician Assistant or an ANCC or AANP certification for a Nurse Practitioner
• Nurse Practitioners must be permitted to treat all age groups, from infant to geriatric, as per their board specialty, such as Family Nurse Practitioner
• Minimum of a Bachelor's degree in Physician Assistant studies or Master’s of Nursing degree in Nurse Practitioner studies
• Possess a current Drug Enforcement Agency (DEA) certificate
• Possess a current DOT Certified Medical Examiner certificate
• BLS certification required
• Willingness to obtain computer skills with a more comprehensive knowledge of the electronic medical record (EMR)

Valued But Not Required Education, Experience and Skills:

Preferred Professional Qualifications:

• Proven track record or understanding and support in implementing change management
• Previous experience in strategic planning
• Previous experience in establishing standards in risk management
• Previous experience in identifying training needs and oversight in the develop of education a programs in response to those needs
• Possess excellent written and verbal communication skills
• Demonstrates solid decision-making and negotiating skills
• Demonstrates knowledge of compliance and regulatory issues
• Prior management experience with demonstration of progressive responsibility or an MBA preferred

Benefits:

1. offers full time employees medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits. Employees of all statuses are offered 401(k) Plan benefits. Employees in select positions are offered shift differential benefits. Benefits are offered per policy and plan rules.

Equal Opportunity Statement

NextCare Urgent Care is an Equal Opportunity Employer.

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