DIRECTOR OF QUALITY IMPROVEMENT
New York, New York, United States

Job Summary

Occupation Nurse Practitioner
Specialty Family Practice/Primary Care
Salary $120,000 – $140,000 yearly
Degree Required Other
Position Type Full-Time
Work Environment Outpatient
Location 356 W 18th Street, New York, New York, 10011, United States
Visa Sponsorship No

Job Description

Last Update: 10/30/24

As the Director of Quality Improvement, you will play a critical role in ensuring the highest standards of care and operational efficiency at Callen-Lorde. You will lead the development and implementation of quality improvement initiatives, collaborate with clinical and operational teams, and oversee compliance with regulatory standards.

Key Responsibilities:

As the Director of Quality Improvement, your responsibilities will include:

  • Quality Management Oversight: Lead the organization's quality management program, including developing and implementing quality improvement plans.
  • Payor Relations: Serve as the primary liaison with health insurance plans to optimize quality incentive programs.
  • Regulatory Compliance: Ensure compliance with regulatory standards, including PCMH accreditation and Health Commerce System requirements.
  • Data Analysis and Reporting: Analyze performance data to identify areas for improvement and generate reports for leadership.
  • Team Leadership: Supervise quality improvement staff, providing guidance, training, and performance evaluations.
  • Collaboration with Clinical Teams: Work closely with clinical teams to identify and address quality issues.
  • Training and Education: Develop and deliver training programs to staff on quality improvement methodologies and best practices.
  • Strategic Planning: Contribute to the organization's strategic planning process by identifying quality improvement opportunities and aligning them with organizational goals.

Qualifications

Bachelor or Masters Degree in Public Health or related field preferred

NYS clinical licensure (RN, PA, NP, MD) or related clinical experience preferred

5+ years experience overseeing quality management department, projects and initiatives in a healthcare setting

5+ years of supervisory experience

Experience working in outpatient clinic, hospital, or other community health setting required CPHQ or equivalent certification preferred

Six sigma/lean certification preferred

Knowledge of LGBTQ+ and HIV/AIDS related health issues

Demonstrated ability to coordinate the provision of direct social services, problem solve, and optimize service delivery systems

Proven track record in the successful implementation of programs and development of programs for special needs populations

Possess the ability to drive the initiatives of the organization, interact effectively with a diverse staff and be comfortable working in an interdisciplinary environment

Working Hours

Typical Monday - Friday with some evenings and/or possible weekend hours.

Skills

Strong leadership and management skills
Excellent interpersonal, written, and oral communication skills

Exceptional attention to detail and customer service

Strong computer literacy

Ability to prioritize and manage multiple projects simultaneously

Ability to work with diverse populations

Ability to work within team-based structure

Commitment to continuous learning and professional development

Commitment to diversity, equity and inclusion work and creating an anti-racism and anti-oppressive culture in the work environment.

Commitment to the mission of Callen-Lorde